Routes Hair Extensions Ltd terms and conditions



1. Privacy Policy

We do not store credit/debit card details nor do we share customer details with any 3rd parties. We also have no access to login details (username and password). If you have trouble logging in to your account you can reset your password or shop as a guest (you can still use your trade discount code).
We may store your information (not payment information) internally to help us understand our customer needs and bring a better service to you. Again this will never be shared/sold/distributed with 3rd parties unless we are required to do so by law.

2. Delivery Policy

We use Royal Mail/DPD and DHL for our deliveries. We dispatch Monday to Friday orders made by 2pm. After 2pm orders will be sent out the next working day (if after 2pm Friday it will not be dispatched until the following Monday). We use a next day service to ensure you are not kept waiting for your order.
It is the customers responsibility to ensure that the delivery details are submitted correctly.
All orders are sent on a signed for service and no parcels will be left in a safe place as this is against the contract we have to have our deliver our parcels. To insure and protect your goods we have to send items this way so please ensure there is someone to sign for your item. You will have the option with DPD deliveries to have the item delivered to another address or collected from a pick up shop.

Late deliveries

Routes Hair Extensions LTD can not be held responsible for any late/loss or damage caused by a 3rd party if you do experience any problems we will work with you to help you resolve any problems you encounter. We of course sympathise with any inconvenience this may cause but it entirely out of our hands once the item is dispatched and therefore we have no control over delivery.

3. Refund / Cancellation Policy

If you cancel an order before it has been dispatched we will process your refund the same day and no charges will be made. If you wish to cancel an order or return an order after it has been dispatched you may do so within 14 days. Once received we aim to process your refund within 2 working days. After we have submitted refunds your bank will typically take 3-5 working days to clear the funds into your bank account. Before using the products you should check that you are happy with the product shade, method etc, any discrepancies are easily resolved if the items are returned unused in new condition and not removed from packaging. Once you fit the item we are unable to exchange the product for you. Routes Hair Extensions LTD can not be held liable for return items that do not reach us. Please send all returns on a traceable service to insure against loss in the post.

4. General information

The content of this website is for your general information and subject to change at any time without notice. The use of any of the information on this site is entirely at your own risk, for which we will not be liable. Routes Hair Extensions LTD are fully trademarked and any reproduction of our design, look, layout and graphics that are owned or licensed to us is prohibited.
Goods are sold on the understanding that they will be fitted by a fully qualified and insured professional only. Due to lack of control no responsibility will be accepted by Routes Hair Extensions LTD for any damage or injury caused by incorrect fitting or aftercare.

WITHOUT THE PURCHASE OF ROUTES AFTERCARE WITH THE PURCHASE OF HAIR WE CAN NOT GUARANTEE THE QUALITY OF THE HAIR (please see aftercare guide)

5. Newsletters

By making a purchase on our website you agree to receive our marketing emails (it won't be more than 1 email per month). We WILL NOT share your information with any 3rd parties. You can unsubscribe from our newsletters at any time. What sort of marketing emails will it be? We will send an updates on our stock (new colours, new items) and time after time we will send some discount codes for you to use too.



ROUTES HAIR EXTENSIONS LTD 10129668
REGISTERED TRADEMARK NO: UK00003073583
UK VAT REGISTRATION NUMBER: 248630690