POSTAGE / SHIPPING WITHIN THE UK

We dispatch all orders made before 2.00pm on a weekday (Monday-Friday) the same day using DPD or Royal Mail. You can choose from the options below which service you require.
Orders made after 2.00pm will be dispatched the next working day.
Once an order is placed we are unable to make changes to your order or stop the order from being processed.
However, you may return any unused goods within 14 days of receiving them for exchange or refund.

Please note that due to the high volume of orders and changes in postal services our fulfilment team are no longer able to group multiple orders together and dispatch them to reduce postage costs.
Once placed the orders are picked in strict rotation and prepared for dispatch and collection.
We apologise for any inconvenience this may cause.


  • 3-5 Working Days by Royal Mail - £3.50
    Delivery time: 3 - 5 Working Days
    (No weekend deliveries)
    *NOT Guaranteed service
    Only for orders £50 or less. The average delivery time is currently 3-5 days, but occasionally a parcel takes longer. Items are not considered lost until 20 working days have passed.


  • Next Working Day DPD - £6.50
    Delivery time: up to 5pm Next Working Day
    (No weekend deliveries)
    *NOT Guaranteed service
    Orders made:
    Before 2pm on Friday’s will be delivered the following Monday.
    After 2pm on Friday’s will be dispatched Monday for Tuesday delivery.


  • Next Working Day before 12 Noon DPD - £9.50
    Delivery time: up to 12 Noon Next Working Day
    (No weekend deliveries)
    *Guaranteed service
    Orders made:
    Before 2pm on Friday’s will be delivered the following Monday.
    After 2pm on Friday’s will be dispatched Monday for Tuesday delivery.


  • Next Working Day before 11am Royal Mail - £23.00
    Delivery time: by 11am Next Working Day
    (No weekend deliveries)
    *Guaranteed service
    Orders made:
    Before 2pm on Friday’s will be delivered the following Monday.
    After 2pm on Friday’s will be dispatched Monday for Tuesday delivery.


  • Saturday before 4pm Royal Mail - £13
    Delivery time: by 4pm Saturday if ordered before 2pm Friday
    *Guaranteed service


  • Saturday before 11am Royal Mail - £26
    Delivery time: by 11am Saturday if ordered before 2pm Friday
    *Guaranteed service


  • International Shipping - £20
    Delivery time: 5-15 working days

    International express available by quote


WHOLESALE & LARGER ORDER

  • 3-5 Working Days DPD - £15
    2kg - 10kg


  • 3-5 Working Days DPD - £20
    10kg - 20kg


  • 3-5 Working Days DPD - £25
    20kg - 30kg


  • 3-7 Working Days DHL - £60
    2kg - 10kg


  • 3-7 Working Days DHL - £65
    10kg - 20kg


  • 3-7 Working Days DHL - £75
    20kg - 30kg


TRACKING YOUR PARCEL

DPD



Predict & Follow My DPD Parcel provides you with a one hour delivery window, notified by SMS and email so you don’t have to wait in all day for your DPD parcel !! What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute time slot.
If you wish to reschedule, you can:

  • Select an alternative delivery date

  • Opt for delivery to a nominated neighbour

  • Collect the parcel from your local DPD Pickup Shop

  • Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday

You can download DPD app from their website or by clicking HERE




Royal Mail


CLICK TO TRACK



DHL


CLICK TO TRACK

POSTAL EXCLUSIONS

Please note there are exclusions to the delivery times for DPD and Royal Mail services in some remote areas. Here are the links for further information.


DPD Exclusions


Royal Mail Exclusions



MULTIPLE ORDERS

Please note that due to the high volume of orders and changes in postal services our fulfilment team are no longer able to group multiple orders together and dispatch them to reduce postage costs.

Once placed the orders are picked in strict rotation and prepared for dispatch and collection.


We apologise for any inconvenience this may cause.


POSTAGE / SHIPPING INTERNATIONAL

International orders are sent via signed for service at the flat rate cost of £20 for weights up to 2kg (we are unable to send parcels that exceed 2kg due to postage restrictions - if your parcel exceeds 2kg we will contact you)

International orders may be subject to your own countries import charges based on your destination, as those exempt from paying UK tax on products will be liable for their own import tax. This is the responsibility of the customer to check and pay the relevant import tax.


RETURNS

We have a no quibble 14 day return policy so that you can return any UNUSED goods to us for either exchange or refund. Please return items using a fully traceable delivery service such as Royal Mail special delivery or signed for service.

Routes can not be held responsible for returned items that do not reach us and are not obligated to process an exchange or refund when we do not receive returns. Proof of postage is not a traceable service, please use a trackable postal option to ensure safe receipt of your return.

PLEASE NOTE: products must be returned in the same unused condition as you received them, with no extra folds to packaging how it was delivered. We can not accept items where the gold ties have been removed or untied. Damaged/over folded packaging will incur a 10% reduction in refund as we will need to pay to re package such items. Any unsaleable items will be returned to sender.