IMPORTANT
The returns terms and conditions set out below apply solely to individuals purchasing goods for their own use. If you are buying goods for your business, salon or for the purpose to apply them to another individual in the course of your work, it is a business to business transaction and as such is exempt from Consumer Contracts Regulations (formerly Distance Selling Regulations). Business to Business terms are for those holding a Trade Account or using a trade code. For B2B (Trade) returns please see section “Business to Business returns” further down the page.

We have a no quibble 14 day return policy so that you can return any UNUSED goods to us for either exchange or refund. All items must be returned with a tracking number and proof of postage. This must be kept safe by you the sender until the return is accepted and processed.
Routes can not be held responsible for returned items that do not reach us and are not obligated to process an exchange or refund when we do not receive returns. We do not refund for any costs associated with the return of any items being sent back to us.

PLEASE NOTE: All returns must be returned in fit for resale purpose. For hygiene reasons, we can not accept any products back that have been worn or removed from the gold ties/hygiene tags and the item(s) must be returned in its original packaging. By removing any gold ties/hygiene tags from products, the purchaser is accepting that they have received the goods, they are of satisfactory quality and fit for purpose. It is therefore important that the product is fully checked before being applied.

Any returned goods that we receive which are outside of the Returns Policy or deemed unsaleable will be returned to you and you will be liable for the return postage of re-sending the returned goods back to yourself. Where return postage cost of unacceptable goods is not made within 30 days we will dispose of any said items.

Business to Business Returns: Consumer Contracts Regulations (formerly Distance Selling Regulations) DO NOT apply for Business to Business contracts (Trade Accounts). Business Customers are defined as Sole Traders, Partnerships, Limited companies etc purchasing products from Routes hair extensions Ltd.
Routes will not issue refunds for Business to Business transactions unless the products are faulty upon delivery (please see terms and conditions under faulty goods). In the unlikely event that Routes despatched incorrect goods we will offer an exchange or credit note. For unwanted/no longer needed items you may return goods for exchange or credit note to use against any goods at Routes.

PLEASE NOTE: All returns must be returned in fit for resale purpose. For hygiene reasons, we can not accept any products back that have been worn or removed from the gold ties/hygiene tags and the item(s) must be returned in its original packaging. By removing any gold ties/hygiene tags from products, the purchaser is accepting that they have received the goods, they are of satisfactory quality and fit for purpose. It is therefore important that the product is fully checked before being applied.

Any returned goods that we receive which are outside of the Returns Policy or deemed unsaleable will be returned to you and you will be liable for the return postage of re-sending the returned goods back to yourself. Where return postage cost of unacceptable goods is not made within 30 days we will dispose of any said items.

Routes Hair Extensions LTD will not reimburse for any costs incurred including but not limited to, carriage, removal, and application costs. We can deal only with you the purchaser when communicating and not the consumer (your client) when returning any good.