POSTAGE / SHIPPING WITHIN THE UK

We dispatch all orders made before 2.00pm on a weekday (Monday-Friday) the same day using DPD or Royal Mail. You can choose from the options below which service you require.
Orders made after 2.00pm will be dispatched the next working day.
Once an order is placed we are unable to make changes to your order or stop the order from being processed.
However, you may return any unused goods within 14 days of receiving them for exchange or refund.

We do not refund for any costs associated with the return of any items being sent back to us.
All items must be returned with a tracking number and proof of postage. This must be kept safe by you the sender until the return is accepted and processed . Routes hair extensions are not held liable for any returned items that do not arrive to our office address and are not held liable for any damaged parcels in transit.

Please note that due to the high volume of orders and changes in postal services our fulfilment team are no longer able to group multiple orders together and dispatch them to reduce postage costs.
Once placed the orders are picked in strict rotation and prepared for dispatch and collection.
We apologise for any inconvenience this may cause.


  • 3-5 Working Days by Royal Mail - ยฃ3.98
    Delivery time: 3 - 5 Working Days
    (No weekend deliveries)
    *NOT Guaranteed service
    Only for orders ยฃ50 or less. The average delivery time is currently 3-5 days, but occasionally a parcel takes longer. Items are not considered lost until 20 working days have passed.


  • 1-2 Working Days DPD - ยฃ6.98
    Delivery time: Usually next day but can take longer and is not a guaranteed next day service.
    (No weekend deliveries)
    *NOT Guaranteed service
    Orders made:
    Before 2pm on Fridayโ€™s will be delivered the following Monday onwards.
    After 2pm on Fridayโ€™s will be dispatched Monday for Tuesday onwards delivery.


  • Next Working Day before 1pm Royal Mail - ยฃ9.49
    Delivery time: by 1pm Next Working Day
    (No weekend deliveries)
    *Guaranteed service
    Orders made:
    Before 2pm on Fridayโ€™s will be delivered the following Monday.
    After 2pm on Fridayโ€™s will be dispatched Monday for Tuesday delivery.


  • Next Working Day before 9am Royal Mail - ยฃ28.99
    Delivery time: by 9am Next Working Day
    (No weekend deliveries)
    *Guaranteed service
    Orders made:
    Before 2pm on Fridayโ€™s will be delivered the following Monday.
    After 2pm on Fridayโ€™s will be dispatched Monday for Tuesday delivery.


  • Saturday before 1pm Royal Mail - ยฃ13.99
    Delivery time: by 1pm Saturday if ordered before 2pm Friday
    *Guaranteed service


  • Saturday before 9am Royal Mail - ยฃ31.99
    Delivery time: by 9am Saturday if ordered before 2pm Friday
    *Guaranteed service


  • International Shipping - ยฃ20
    Delivery time: 5-15 working days

    International express available by quote


WHOLESALE & LARGER ORDER

  • 3-5 Working Days DPD - ยฃ15
    2kg - 10kg


  • 3-5 Working Days DPD - ยฃ20
    10kg - 20kg


  • 3-5 Working Days DPD - ยฃ25
    20kg - 30kg


  • 3-7 Working Days DHL - ยฃ60
    2kg - 10kg


  • 3-7 Working Days DHL - ยฃ65
    10kg - 20kg


  • 3-7 Working Days DHL - ยฃ75
    20kg - 30kg


TRACKING YOUR PARCEL

DPD



Predict & Follow My DPD Parcel provides you with a one hour delivery window, notified by SMS and email so you donโ€™t have to wait in all day for your DPD parcel !! What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute time slot.
If you wish to reschedule, you can:

  • Select an alternative delivery date

  • Opt for delivery to a nominated neighbour

  • Collect the parcel from your local DPD Pickup Shop

  • Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday

You can download DPD app from their website or by clicking HERE




Royal Mail


CLICK TO TRACK



DHL


CLICK TO TRACK

POSTAL EXCLUSIONS

Please note there are exclusions to the delivery times for DPD and Royal Mail services in some remote areas. Here are the links for further information.


DPD Exclusions


Royal Mail Exclusions



MULTIPLE ORDERS

Please note that due to the high volume of orders and changes in postal services our fulfilment team are no longer able to group multiple orders together and dispatch them to reduce postage costs.

Once placed the orders are picked in strict rotation and prepared for dispatch and collection.


We apologise for any inconvenience this may cause.


POSTAGE / SHIPPING INTERNATIONAL

International orders are sent via signed for service at the flat rate cost of ยฃ20 for weights up to 2kg (we are unable to send parcels that exceed 2kg due to postage restrictions - if your parcel exceeds 2kg we will contact you)

International orders may be subject to your own countries import charges based on your destination, as those exempt from paying UK tax on products will be liable for their own import tax. This is the responsibility of the customer to check and pay the relevant import tax.


RETURNS

IMPORTANT
The returns terms and conditions set out below apply solely to individuals purchasing goods for their own use. If you are buying goods for your business, salon or for the purpose to apply them to another individual in the course of your work, it is a business to business transaction and as such is exempt from Consumer Contracts Regulations (formerly Distance Selling Regulations). Business to Business terms are for those holding a Trade Account or using a trade code. For B2B (Trade) returns please see section โ€œBusiness to Business returnsโ€ further down the page.

We have a no quibble 14 day return policy so that you can return any UNUSED goods to us for either exchange or refund. All items must be returned with a tracking number and proof of postage. This must be kept safe by you the sender until the return is accepted and processed.
Routes can not be held responsible for returned items that do not reach us and are not obligated to process an exchange or refund when we do not receive returns. We do not refund for any costs associated with the return of any items being sent back to us.

PLEASE NOTE: All returns must be returned in fit for resale purpose. For hygiene reasons, we can not accept any products back that have been worn or removed from the gold ties/hygiene tags and the item(s) must be returned in its original packaging. By removing any gold ties/hygiene tags from products, the purchaser is accepting that they have received the goods, they are of satisfactory quality and fit for purpose. It is therefore important that the product is fully checked before being applied.

Any returned goods that we receive which are outside of the Returns Policy or deemed unsaleable will be returned to you and you will be liable for the return postage of re-sending the returned goods back to yourself. Where return postage cost of unacceptable goods is not made within 30 days we will dispose of any said items.

Business to Business Returns: Consumer Contracts Regulations (formerly Distance Selling Regulations) DO NOT apply for Business to Business contracts (Trade Accounts). Business Customers are defined as Sole Traders, Partnerships, Limited companies etc purchasing products from Routes hair extensions Ltd.
Routes will not issue refunds for Business to Business transactions unless the products are faulty upon delivery (please see terms and conditions under faulty goods). In the unlikely event that Routes despatched incorrect goods we will offer an exchange or credit note. For unwanted/no longer needed items you may return goods for exchange or credit note to use against any goods at Routes.

PLEASE NOTE: All returns must be returned in fit for resale purpose. For hygiene reasons, we can not accept any products back that have been worn or removed from the gold ties/hygiene tags and the item(s) must be returned in its original packaging. By removing any gold ties/hygiene tags from products, the purchaser is accepting that they have received the goods, they are of satisfactory quality and fit for purpose. It is therefore important that the product is fully checked before being applied.

Any returned goods that we receive which are outside of the Returns Policy or deemed unsaleable will be returned to you and you will be liable for the return postage of re-sending the returned goods back to yourself. Where return postage cost of unacceptable goods is not made within 30 days we will dispose of any said items.

Routes Hair Extensions LTD will not reimburse for any costs incurred including but not limited to, carriage, removal, and application costs. We can deal only with you the purchaser when communicating and not the consumer (your client) when returning any good.