Trade Account
Routes Hair Extensions LTD
Trade Account Terms & Conditions
By applying for and holding a Trade Account with Routes Hair Extensions Ltd, you agree to the following Terms & Conditions.
1. Trade Account Eligibility
Trade Accounts are available exclusively to professional hair extension businesses.
Before approving a Trade Account, Routes Hair Extensions Ltd must be satisfied that you:
- Are suitably trained and competent in fitting professional hair extensions.
- Operate an active business offering hair extension services to the public.
- Can provide evidence of your business activity if requested, including qualifications, insurance, a website, booking platform or social media presence.
Approval of a Trade Account is entirely at the discretion of Routes Hair Extensions Ltd. We reserve the right to approve, refuse, suspend or close any Trade Account at any time.
2. Account Security
You are responsible for maintaining the security of your Trade Account.
Your login details must remain confidential and must not be shared with any other person or business.
You are responsible for all activity carried out using your Trade Account. If you believe your account has been accessed without your permission, you must notify us immediately.
3. Responsibility for Orders
All orders placed using your Trade Account are your responsibility, regardless of the name, billing details or delivery address entered on the order.
If you purchase products on behalf of a client or any other third party, you remain responsible for that purchase and for ensuring compliance with these Terms & Conditions, our guarantee requirements and our aftercare guidance.
Any guarantee, fault or product quality claim must be submitted by the registered Trade Account holder.
4. Confidential Trade Pricing
Trade pricing, trade-exclusive discounts, offers and promotions are confidential and are provided exclusively to approved Trade Account holders.
You agree not to:
- Share your login details with anyone.
- Share, publish or discuss your trade pricing, trade-exclusive discounts, offers or promotions with non-trade customers or publicly, including on websites, social media or online forums.
- Allow any other person or business to use your Trade Account.
Any misuse of your Trade Account or disclosure of confidential trade pricing, discounts, offers or promotions may result in the immediate suspension or permanent closure of your Trade Account.
5. Professional Aftercare Responsibilities
Trade Account holders are responsible for providing every client with the current Routes Hair Extensions aftercare guidance and the applicable Routes Hair Extensions guarantee terms at the time of fitting.
Trade Account holders are expected to reinforce these requirements with their clients throughout the period of wear where appropriate.
Should a client experience any concerns with their hair extensions, the Trade Account holder should first establish whether the current Routes Hair Extensions aftercare policy has been followed. Where the required aftercare has not been followed, the Trade Account holder acknowledges that the guarantee is invalid and should advise their client accordingly before submitting a guarantee or fault claim.
When submitting a guarantee or fault claim, the Trade Account holder will be required to provide the order numbers for all applicable Routes Hair Extensions aftercare products, whether purchased through their Trade Account or directly by the client, together with any other information reasonably requested to assess the claim.
6. Extended Guarantee & Fault Claims
Extended guarantee and fault claims must be submitted in accordance with the Routes Hair Extensions Ltd guarantee process.
We may request supporting information, including photographs, order details, proof of purchase of the required Routes Hair Extensions aftercare products and any other information reasonably required to investigate the claim.
Failure to provide the requested information or to comply with our guarantee requirements will result in the claim being declined.
7. Professional Conduct
Routes Hair Extensions Ltd values professional working relationships based on mutual respect and cooperation.
We reserve the right to suspend or permanently close a Trade Account where we reasonably believe a Trade Account holder has:
- Failed to comply with these Terms & Conditions.
- Misused or shared their Trade Account.
- Shared confidential trade pricing, discounts, offers or promotions.
- Failed to comply with our guarantee or aftercare requirements.
- Behaved dishonestly, abusively, threateningly or in a manner that is damaging to our business, reputation or team.
We also reserve the right to end the trading relationship where, in our reasonable opinion, it is no longer appropriate for us to continue supplying products under a Trade Account.
8. Appropriate Use of a Trade Account
Trade Accounts are issued solely to the approved business and are intended for use by that business only.
Trade Accounts must not be used for group buying, purchasing on behalf of other salons or businesses, sharing access with others, or reselling Routes Hair Extensions products through third-party marketplaces unless expressly authorised in writing by Routes Hair Extensions Ltd.
9. Products & Pricing
Routes Hair Extensions Ltd reserves the right to amend or withdraw products, pricing, promotions, Trade Account benefits and services at any time without prior notice.
10. Trade Communications
By opening a Trade Account, you agree to receive trade-related emails, including account information, product updates, educational resources, exclusive trade offers and marketing communications.
You may unsubscribe from marketing emails at any time. Essential service communications relating to your account or orders will continue where necessary.
11. Account Reviews & Inactive Accounts
Routes Hair Extensions Ltd reserves the right to review Trade Accounts periodically to ensure they continue to meet our eligibility requirements.
We may request updated evidence of qualifications, insurance or active business trading at any time. Failure to provide satisfactory information within a reasonable timeframe may result in the suspension or closure of the Trade Account.
We also reserve the right to suspend or close Trade Accounts that have remained inactive for an extended period or where we reasonably believe the account no longer meets the requirements for holding a Trade Account.