Privacy Policy
Routes Hair Extensions LTD
Routes Hair Extensions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, open a trade account, or otherwise interact with us.
By using our website (www.routeshairextensions.com), you agree to the practices outlined in this policy.
1. Who We Are
Company Name: Routes Hair Extensions Ltd
Registered Office: 354 Manchester Road, Deepcar, Sheffield, S36 2RH
Company Number: 10129668
VAT Registration: 248630690
Email: info@routeshair.com
We are a UK-based professional hair extensions supplier and training provider, offering premium products, trade accounts, and accredited education through our Routes Training Academy.
2. Information We Collect
We may collect and process the following personal data from you:
A. Information you provide directly:
• Name, email address, phone number, and postal address
• Payment details (processed securely via third-party gateways; we do not store full card information)
• Account login details and preferences (if you create a customer or trade account)
• Images or videos you share with us (e.g., for colour matching or training assessment)
• Communications you send to us via email, social media, or website forms
B. Information collected automatically:
• IP address, browser type, device, and operating system
• Website usage data (pages visited, time on site, clicks, etc.)
• Cookies and analytics data (see section 10 for details)
C. CCTV footage (in-store customers):
We operate CCTV and security systems in our physical premises to protect customers, staff, and property.
3. How we use your information
We use your information to:
• Process and deliver your orders, returns, and refunds
• Manage your account, trade status, or training access
• Provide customer support and respond to enquiries
• Personalise your experience and recommend products or services
• Send order confirmations, updates, and relevant communications
• Improve our website, products, and services through analytics
• Comply with legal obligations, tax, and accounting requirements
We may also use aggregated (non-identifiable) data to monitor sales performance, website usage, and marketing effectiveness.
4. Third-Party Services That Use Cookies
We process your data under the following lawful bases:
• Contractual necessity: To fulfil your purchase or service agreement with us.
• Legitimate interest: To improve our services, prevent fraud, and ensure site security.
• Legal obligation: To meet UK legal, tax, and accounting requirements.
• Consent: For marketing emails, optional surveys, or competitions.
You may withdraw consent for marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.
5. How we store your information
Your data is stored securely on encrypted servers and within GDPR-compliant third-party systems such as:
• Secure web hosting platforms
• Payment processors
• CRM and email marketing tools
We maintain appropriate physical, technical, and administrative safeguards to prevent unauthorised access, misuse, or disclosure of your personal data.
Payment security:
Routes Hair Extensions Ltd does not store or have access to your full credit/debit card details. Payments are processed using PCI-DSS-compliant platforms.
6. Date Retention
We retain customer records only for as long as necessary:
• Order records: 6 years (for legal/tax purposes)
• Customer service correspondence: up to 6 years
• Training and certification data: up to 6 years
• CCTV footage: up to 30 days unless required for investigation
After these periods, data is securely deleted or anonymised.
7. Sharing Your information
We respect your privacy and will never sell, rent, or trade your information.
We may share limited data only with trusted service providers who support our operations, such as:
• Couriers and postal services (for order delivery)
• Payment processors (for secure transactions)
• IT, web hosting, and CRM software providers
• Legal, accounting, and compliance advisors
• Accrediting bodies for Routes Training Academy
All partners operate under strict confidentiality agreements and GDPR compliance.
We may disclose personal data if required by law or to prevent fraud, crime, or injury.
8. your rights under uK GDPR
Under the UK General Data Protection Regulation, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally applicable)
• Object to certain processing or marketing
• Restrict processing in specific circumstances
• Data portability (receive your data in machine-readable format)
To exercise these rights, please contact us at: info@routeshair.com.
We will respond within 30 days as required by law.
9. marketing communications
We may occasionally send promotional or informational emails about:
• New hair extension products and training courses
• Exclusive trade offers or seasonal discounts
• Company updates and industry insights
You can opt out at any time by:
• Clicking “Unsubscribe” in our email footer
• Updating your email preferences
• Contacting us directly via info@routeshair.com
Opting out will not affect essential transactional emails (order confirmations, updates, etc.).
10. Cookies & Tracking Technologies
Our website uses cookies to improve your experience, enable website functionality, and analyse traffic. Cookies may also be used for personalised ads via Google or Meta platforms.
Types of cookies used:
• Essential cookies (required for checkout and site security)
• Analytical cookies (track site usage anonymously)
• Marketing cookies (help display relevant ads and offers)
You can manage or disable cookies through your browser settings. For full details, please see our Cookie Policy page.
11. CCTV and Security recordings
We record CCTV images of everyone entering our store and surrounding premises for the safety of our customers, staff, and property.
• Footage is retained for approximately 30 days unless required for investigation.
• Images may be shared with the Police or relevant authorities if a crime is suspected.
• We may also publicly share images of individuals involved in theft or criminal damage to assist in identification and crime prevention.
12. Links to other websites
Our website may contain links to third-party sites (such as couriers, social media, or training providers).
We are not responsible for the privacy practices or content of those external websites.
Please review their privacy policies before providing any personal information.
13. Children’s Privacy
Our services are intended for individuals aged 18 and above.
We do not knowingly collect data from minors. If you believe a minor has submitted information, please contact us and we will promptly delete it.
14. changes to this privacy policy
Routes Hair Extensions Ltd reserves the right to update or modify this Privacy Policy at any time.
Changes will be reflected on this page with the “Last Updated” date below.
We encourage users to check this page periodically to stay informed.
Last updated: 2 November 2025
15. Contact Information
If you have any questions or requests regarding this Privacy Policy, please contact:
Routes Hair Extensions Ltd
354 Manchester Road
Deepcar, Sheffield
S36 2RH, United Kingdom
Email: info@routeshair.com