Troubleshooting

Having hair extension problems? Our troubleshooting guides cover common issues including extensions slipping or sliding out, shedding, matting, tangling, dryness and problems with bonds or attachments. Explore practical advice to help identify what may be causing the issue and what to do next.

Troubleshooting

Why Do My Hair Extensions Look Fake?

Hair extensions should enhance your natural hair rather than make it obvious that you’re wearing them. An unsuitable length, inaccurate colour match, incorrect amount of hair, poor-quality extension hair or inadequate cutting and blending can all make extensions look less natural.

Troubleshooting

Why Are My Hair Extensions Falling Out?

Finding the occasional extension that has slipped out can happen, but professionally fitted extensions shouldn’t repeatedly fall out. Application, natural hair suitability, incorrect aftercare and overdue maintenance can all affect how securely certain extension methods remain in place.

Troubleshooting

Why Do My Hair Extensions Feel Uncomfortable?

New hair extensions can feel slightly different for the first few days while you adjust to the additional hair and attachment points. However, they shouldn’t cause persistent pain. Excessive weight, tight placement, unsuitable positioning or tension on the natural hair can all contribute to discomfort and may require professional assessment.

Troubleshooting

Why Are My Hair Extensions Shedding?

A small amount of hair extension shedding can be completely normal, particularly during brushing and washing. However, a noticeable increase in shedding or extensions losing thickness quickly can indicate excessive wear, unsuitable care or a problem with the extension attachment that needs investigating.

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