Exchange Shipping

Exchange shipping – important information

Here you can select the postal service and pay for your upcoming exchange.

Before sending any items back, please contact us first. This allows our team to confirm the exchange details and guide you through the correct process.

Providing your exchange details

To process your exchange quickly and accurately, enter all details carefully at checkout.

In the notes section, please include:

• Your original order number

• The products you are returning

• The products you wish to receive as your exchange

By providing this information, you help us process your exchange within the stated timeframe.

Exchange processing time

Once we receive your return, we process exchanges within 2–3 working days, subject to stock availability.

Although we always aim to act as quickly as possible, missing or incomplete information may cause delays. For this reason, submitting full details at checkout is essential.

By selecting this exchange option and completing all required fields, you help ensure your exchange moves smoothly through our system.

Shipping option guidance

When booking your exchange shipping, choose the postal service that best suits your needs.

All available delivery options appear at checkout. Selecting the correct service helps us dispatch your exchange promptly and deliver it within your preferred timeframe.

If you are unsure which option to select, please contact us before completing your exchange booking. We are always happy to advise.